Remote Customer Service Specialist — Scheduling & Dispatch

American Leak Detection of High Country and Denver, CO; Denver (CO); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work from home

Advancement opportunities

Job summary

American Leak Detection of High Country and Denver, CO seeks a Customer Service Representative responsible for answering phone calls, scheduling appointments, and routing technicians. This role involves assisting residential, commercial, and municipal clients across Colorado.

The ideal candidate will have strong customer service skills, proficiency in Microsoft Office Suite, and a commitment to delivering excellent service. The position offers benefits such as health insurance and 401(k) options, with a salary of $22.00/hr.

Qualifications

• Excellent customer service and telephone skills.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Answering the phones.
• Explaining our services to potential clients.
• Manage the customer experience.
• Scheduling of appointments.
• Dispatch, routing, and scheduling of jobs for our technicians.

Skills

Excellent customer service and telephone skills

Excellent written and oral communication skills

Proficiency in Microsoft Office Suite

Experience in plumbing, restoration, or construction industries

Experience using Salesforce

Job description

American Leak Detection of High Country and Denver, CO seeks a Customer Service Representative responsible for answering phone calls, scheduling appointments, and routing technicians. This role involves assisting residential, commercial, and municipal clients across Colorado.

The ideal candidate will have strong customer service skills, proficiency in Microsoft Office Suite, and a commitment to delivering excellent service. The position offers benefits such as health insurance and 401(k) options, with a salary of $22.00/hr.