Customer Experience Specialist — Leak-Detection Support

American Leak Detection; Boerne (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

American Leak Detection in Boerne, TX is seeking a full-time on-site Customer Service Representative to handle inquiries, schedule service appointments, and explain our services and pricing to customers.

You will document interactions in our systems, coordinate with technicians and franchise leadership, follow up for satisfaction, and maintain a professional, empathetic, problem-solving approach to every call.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Experience.
• Experience in Customer Support and Customer Satisfaction.
• Background in customer service roles is beneficial.
• Clear and professional verbal and written communication.
• Proficiency with basic computer applications, call-handling systems, and scheduling or CRM software.
• Ability to manage multiple tasks and remain calm in fast-paced environments.
• High level of reliability, punctuality, and attention to detail.
• Willingness to learn technical service details; home services experience a plus.

Responsibilities

• Handle inbound and outbound calls and schedule service appointments.
• Provide clear information about services and pricing.
• Document customer interactions in company systems.
• Coordinate with technicians and franchise leadership to ensure timely service.
• Follow up with customers to confirm satisfaction.
• Maintain a professional, empathetic, and solution-oriented approach.

Skills

Customer Focus

Customer Support

Frontline Service

Verbal & Written Communication

CRM Software

Multitasking

Reliability & Punctuality

Industry Experience (Home Services)

Job description

American Leak Detection in Boerne, TX is seeking a full-time on-site Customer Service Representative to handle inquiries, schedule service appointments, and explain our services and pricing to customers.

You will document interactions in our systems, coordinate with technicians and franchise leadership, follow up for satisfaction, and maintain a professional, empathetic, problem-solving approach to every call.