Remote Customer Service Specialist – Loan Servicing & Compliance

Goal Solutions; Sioux Falls (SD); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

Annual HSA contribution

Life insurance and disability coverage

Paid parental leave and PTO

Job summary

Goal Solutions is seeking a Customer Service Representative to support borrowers with inbound and outbound communications, ensuring accurate documentation and compliant processes. You will handle inquiries, update account information, and maintain strong service standards in a fast-paced environment.

The role emphasizes clear communication, documentation accuracy, and following procedures while delivering empathetic borrower support across multiple channels. Eligible for WFH?

Qualifications

• 1+ years of customer service experience in a call center, retail, or customer-facing role.
• Strong written and verbal communication skills.
• High attention to detail and ability to follow documented procedures accurately.
• Ability to manage workflows, prioritize effectively, and meet service-level goals.
• Experience with MS Outlook, Word, and Excel.

Responsibilities

• Answer inbound calls from borrowers regarding consumer loan servicing, payment history, account status, and repayment options.
• Make outbound calls to return voicemails, provide account updates, and support borrower follow-up needs.
• Respond to borrower emails and written correspondence in a timely and professional manner.
• Navigate multiple servicing platforms and internal systems to research accounts and resolve borrower inquiries.
• Record and track customer interactions and account activity in the system of record.
• Perform administrative servicing tasks including document tracking, payment recording, legal tracking, data entry, and ad-hoc projects.

Skills

Customer service

Clear communication

Attention to detail

Multitasking

MS Office proficiency

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Goal Solutions is seeking a Customer Service Representative to support borrowers with inbound and outbound communications, ensuring accurate documentation and compliant processes. You will handle inquiries, update account information, and maintain strong service standards in a fast-paced environment.

The role emphasizes clear communication, documentation accuracy, and following procedures while delivering empathetic borrower support across multiple channels. Eligible for WFH?