Remote Customer Service Specialist II (Medical Orders)

Cardinal Health; Olympia (WA); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a remote Customer Service Operations representative to handle high-volume inbound calls for medical supply orders and reorders. You will act as a liaison, resolve order issues, and provide timely updates while working from a home-based setup.

The role involves processing orders, communicating insurance or billing details, and ensuring accuracy and compliance. A strong emphasis on professional, empathetic customer service is required.

Qualifications

• 2-4 years of experience in a high-volume call center.
• Previous remote/work-from-home experience preferred.
• Experience with Microsoft Office is preferred.
• Experience with order placement systems and healthcare industry preferred.

Responsibilities

• Answer inbound calls from customers to place or reorder medical supplies.
• Serve as liaison to resolve order issues and provide status updates.
• Process orders in internal systems and communicate delays or problems clearly.
• Maintain compliance with regulatory standards and company processes.

Skills

Call center experience

Remote work

Microsoft Office

Order placement systems

Healthcare experience

Phone skills

Education

High school diploma or equivalent

Tools

Order placement systems

Job description

Cardinal Health is seeking a remote Customer Service Operations representative to handle high-volume inbound calls for medical supply orders and reorders. You will act as a liaison, resolve order issues, and provide timely updates while working from a home-based setup.

The role involves processing orders, communicating insurance or billing details, and ensuring accuracy and compliance. A strong emphasis on professional, empathetic customer service is required.