Remote Customer Care Specialist II

Cardinal Health; Jackson (MS); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401k plan

Remote work from home

Job summary

Cardinal Health is seeking a remote Customer Service Operations representative to handle high-volume inbound calls for medical supplies, processing orders and resolving issues from home. You will act as a liaison between customers and internal systems, ensuring accurate information and timely order status updates.

The role emphasizes compliance with regulatory standards, insurance billing procedures, and delivering helpful product guidance with a customer-focused approach.

Qualifications

• 2-4 years' experience in a high-volume call center.
• Experience working in a remote/work-from-home setting preferred.
• Proficiency with Microsoft Office and order placement systems.
• Healthcare industry experience preferred; familiarity with insurance terminology is beneficial.
• Excellent phone skills and ability to meet daily call center metrics.

Responsibilities

• Answer inbound calls from customers to place orders or reorders of medical supplies.
• Resolve order issues and provide timely updates to customers.
• Process orders and collect information for insurance billing.
• Navigate multiple computer programs to address customer concerns.
• Maintain a positive, empathetic, and professional attitude toward customers and co-workers.

Skills

Call center experience

Active listening

Remote/work-from-home

Microsoft Office

Order placement systems

Healthcare industry experience

Insurance terminology knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Order placement systems

Job description

Cardinal Health is seeking a remote Customer Service Operations representative to handle high-volume inbound calls for medical supplies, processing orders and resolving issues from home. You will act as a liaison between customers and internal systems, ensuring accurate information and timely order status updates.

The role emphasizes compliance with regulatory standards, insurance billing procedures, and delivering helpful product guidance with a customer-focused approach.