Remote Customer Service Specialist

Mammoth Tech; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Mammoth Tech is hiring a Customer Service Representative to support business processes and deliver exceptional service across phone, email, and live chat channels. You will be part of a team of top performers in a fast-paced, remote environment, handling inquiries, keeping records, and ensuring customer satisfaction.

The role emphasizes engaging communication, reliability, and the ability to work weekends as needed, with a focus on high-quality service for restaurant/hospitality clients.

Qualifications

• 1–3 years' experience in a customer service capacity.
• Must be at least 18 years old and have a computer.
• Ability to work every other weekend.

Responsibilities

• Communicate with customers via phone, email, live chat or other means.
• Exceed a daily quota of calls, emails and live chats.
• Record detailed notes of customer interactions.
• Maintain real-time communication and update records.
• De-escalate situations with dissatisfied customers.
• Collaborate with teammates to deliver excellent service.
• Operate in a remote work environment with solid computer skills.
• Adapt to a fast-paced, changing workplace.

Skills

Clear telephone voice

Time management

Self-motivation

Multi-line phone

Excellent communication

Education

High School diploma or GED

Tools

Microsoft Office

Salesforce

Cloud platforms

Job description

Mammoth Tech is hiring a Customer Service Representative to support business processes and deliver exceptional service across phone, email, and live chat channels. You will be part of a team of top performers in a fast-paced, remote environment, handling inquiries, keeping records, and ensuring customer satisfaction.

The role emphasizes engaging communication, reliability, and the ability to work weekends as needed, with a focus on high-quality service for restaurant/hospitality clients.