Remote Customer Service Specialist

Alegria Travel Services; Town of Florida (NY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Structured onboarding

Ongoing coaching

Career growth

Flexible remote work

Job summary

AlejRIA Travel Services is seeking a Customer Service Representative to join our fully remote team from the United States. The CSR will respond to inquiries via phone, email, and online channels, delivering accurate information and solving issues with empathy.

Ideal candidates have strong communication and organizational skills, plus the ability to multitask effectively in a fast-paced environment. We offer onboarding, coaching, and ongoing development in a supportive, flexible remote setting.

Qualifications

• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organization.
• Ability to multitask and prioritize responsibilities.
• Comfortable using computers, email, and online platforms.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with questions, requests, and account-related concerns.
• Process customer requests and transactions accurately and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Resolve complaints professionally and timely.
• Document interactions and maintain accurate records.
• Escalate complex issues to the appropriate department.
• Work with internal teams to resolve customer issues.
• Maintain knowledge of products, services, and procedures.
• Meet customer-service and performance standards.
• Participate in team meetings and training sessions.
• Protect customer information and confidentiality at all times.

Skills

Verbal communication

Written communication

Detail-oriented

Multitasking

Team collaboration

Independent work

Tools

CRM software

Email

Video conferencing

Remote work tools

Job description

AlejRIA Travel Services is seeking a Customer Service Representative to join our fully remote team from the United States. The CSR will respond to inquiries via phone, email, and online channels, delivering accurate information and solving issues with empathy.

Ideal candidates have strong communication and organizational skills, plus the ability to multitask effectively in a fast-paced environment. We offer onboarding, coaching, and ongoing development in a supportive, flexible remote setting.