Remote CSR - Growth, Training & Impact

Alegria Travel Services; Orlando (FL); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Structured onboarding

Ongoing coaching

Supportive team environment

Career growth opportunities

Flexible remote work

Job summary

Alegria Travel Services is seeking a professional Customer Service Representative to join our remote team. You will handle inquiries by phone, email, and online channels, provide accurate information, and ensure a positive guest experience.

The right candidate is reliable, detail-oriented, and able to multitask while maintaining a friendly, professional demeanor. Prior CX experience is preferred; remote work requires a dependable internet connection and a quiet workspace.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Professional and friendly communication style.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with questions, requests, and account-related concerns.
• Process customer requests and transactions accurately and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Resolve customer complaints and concerns in a professional and timely manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with internal teams to resolve customer issues.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Meet established customer-service and performance standards.
• Participate in team meetings, training sessions, and company initiatives.
• Protect customer information and maintain confidentiality at all times.

Skills

Excellent communication

Detail oriented

Problem solving

Multitasking

Team collaboration

Independent work

Tech savvy

Tools

CRM software

Job description

Alegria Travel Services is seeking a professional Customer Service Representative to join our remote team. You will handle inquiries by phone, email, and online channels, provide accurate information, and ensure a positive guest experience.

The right candidate is reliable, detail-oriented, and able to multitask while maintaining a friendly, professional demeanor. Prior CX experience is preferred; remote work requires a dependable internet connection and a quiet workspace.