Remote Customer Support Specialist

Alegria Travel Services; Saint Petersburg (FL); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Structured onboarding

Career development

Flexible remote work

Supportive team

Job summary

Alegria Travel Services is seeking a professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, and online channels, delivering accurate information and resolving issues while maintaining confidentiality.

The ideal candidate is dependable, detail-oriented, and able to multitask in a fast-paced environment. This full-time remote role offers onboarding, ongoing coaching, and opportunities for growth.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to multitask and prioritize responsibilities.
• Reliable internet connection and a suitable remote-work environment.

Responsibilities

• Respond to inquiries by phone, email, and online channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with questions, requests, and account-related concerns.
• Process customer requests and transactions accurately and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Resolve customer complaints and concerns in a professional and timely manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with internal teams to resolve customer issues.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Meet established customer-service and performance standards.
• Participate in team meetings, training sessions, and company initiatives.
• Protect customer information and maintain confidentiality at all times.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Organizational skills

Multitasking

Independent work

Tools

CRM software

Email

Video conferencing

Job description

Alegria Travel Services is seeking a professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, and online channels, delivering accurate information and resolving issues while maintaining confidentiality.

The ideal candidate is dependable, detail-oriented, and able to multitask in a fast-paced environment. This full-time remote role offers onboarding, ongoing coaching, and opportunities for growth.