Remote Customer Support Specialist - Growth & Impact

Alegria Travel Services; Tallahassee (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time remote

Onboarding and training

Career growth

Flexible work

Supportive team

Job summary

Alegria Travel Services is seeking a professional Customer Service Representative to join our remote team. You will assist customers, respond to inquiries, resolve concerns, and process requests accurately to deliver a positive experience.

The ideal candidate is dependable, detail-oriented, and comfortable communicating via phone, email, and digital platforms. Previous CSR experience and strong communication skills are preferred.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with questions, requests, and account concerns.
• Process requests and transactions accurately and efficiently.
• Follow up with customers to ensure needs are addressed.
• Resolve complaints in a professional and timely manner.
• Document interactions and maintain records.
• Escalate complex issues when necessary.
• Work with internal teams to resolve issues.
• Maintain up-to-date knowledge of products and procedures.
• Meet customer-service and performance standards.
• Participate in meetings, training, and initiatives.
• Protect customer information and confidentiality.

Skills

Customer service

Communication skills

Detail oriented

Problem solving

Multitasking

Tools

CRM software

Email platforms

Video conferencing

Job description

Alegria Travel Services is seeking a professional Customer Service Representative to join our remote team. You will assist customers, respond to inquiries, resolve concerns, and process requests accurately to deliver a positive experience.

The ideal candidate is dependable, detail-oriented, and comfortable communicating via phone, email, and digital platforms. Previous CSR experience and strong communication skills are preferred.