Remote Customer Service Specialist

srecruiting; Berkeley (CA); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

100% virtual work from home

Flexible schedule

Healthy work-life balance

Team culture

Career growth opportunities

Job summary

srecruiting is seeking a Remote Customer Service Specialist to support a large client network. No industry experience is required, as we provide industry-leading training and support to help you succeed.

You will handle client inquiries, present products, schedule appointments, and participate in ongoing training. The role emphasizes communication, active listening, problem-solving, and teamwork in a fast-paced virtual environment.

Qualifications

• Excellent communication and active listening are essential in a remote support role.
• Able to learn quickly and adapt to changing needs.
• Works well independently and as part of a team.

Responsibilities

• Handle inbound and outbound calls with clients to ensure satisfaction.
• Schedule appointments for benefits or referrals from clients.
• Explain products and packages virtually to clients.
• Assist with completing applications and documentation.
• Participate in ongoing training and development programs.
• Contribute to a positive, energetic team culture.

Skills

Communication

Active Listening

Problem Solving

Teamwork

Job description

About the job Remote Customer Service Specialist

Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your professional & personal goals.

What We Offer:

• 100% Virtual Work from home, from anywhere
• Flexible schedule, A healthy work-life balance
• A fun, energetic, and positive team culture
• Rapid career growth & advancement opportunities

Responsibilities:

• Calling and receiving calls from clients/Customer Satisfaction
• Scheduling appointments with clients who request our benefits, or who they referred
• Advising, presenting and explaining products & packages virtually
• Completing applications
• Management training and development
• Attending ongoing training sessions

Preferred Skills:

• Excellent communication skills, including active listening and problem-solving
• Ability to learn, adapt, and adjust on the go
• Works well with others and individually
• Possesses a strong work ethic and drive to succeed

If you are an independent, hard-working, motivated team player, who wants to help protect families, this may be an opportunity for you! Were looking for enthusiastic, hard-working, friendly individuals to support a huge network of clients. This position relies on outstanding people skills and the desire to uphold our mission to protect every child and serve all working people.