Remote Customer Service & Sales Support Rep

Talentify; Springfield (VA); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, LLC. is seeking a Customer Service Representative to support customers across the United States, with remote or hybrid work options. The role emphasizes multitasking, problem solving, and strong communication in a fast-paced environment.

The position involves order placement, website support, and collaborating with teams to achieve service goals. A background in customer service and familiarity with Ferguson products are preferred.

Qualifications

• 1-2 years of Trilogie experience and manual order placement.
• Understanding of Ferguson blended products.
• Strong written and verbal communication skills; ability to compose professional emails.

Responsibilities

• Handle inbound/outbound calls and provide general information to customers.
• Place orders via phone and assist customers with order status and updates.
• Provide website support including troubleshooting and guidance on website features.
• Offer pre- and post-order support for Ferguson.com customers.

Skills

Sales experience

Customer service

Tools

Salesforce

Microsoft Office

Job description

Ferguson Enterprises, LLC. is seeking a Customer Service Representative to support customers across the United States, with remote or hybrid work options. The role emphasizes multitasking, problem solving, and strong communication in a fast-paced environment.

The position involves order placement, website support, and collaborating with teams to achieve service goals. A background in customer service and familiarity with Ferguson products are preferred.