Customer Service Representative - Remote

Lensa; Harrisburg (Dauphin County); Remote; USD 30,000 - 45,000; Full time

Job summary

Join a leading company as a Remote Customer Service Representative. You will assist members and providers with pharmacy benefits, ensuring they maximize their programs. Enjoy competitive pay, comprehensive benefits, and opportunities for professional development while working from home.

Benefits

Medical, Dental, Vision, and Life Insurance

Paid time off and holidays

401K eligibility

Professional development and coaching programs

Qualifications

• At least 1 year of call center experience; healthcare experience is a plus.
• Proficient in basic computer functions and multitasking across software systems.

Responsibilities

• Handle inquiries related to pharmacy benefits from members and providers.
• Use computerized systems to respond to inquiries and document issues.
• Exceed performance metrics such as handle time and quality.

Skills

Communication

Interpersonal Skills

Time Management

Education

High School Diploma

Associate or Bachelor’s

Job description

Customer Service Representative - Remote

Apply now to join Pearl Interactive Network as a Remote Customer Service Representative. Handle inquiries related to pharmacy benefits from members, providers, physicians, and clients, assisting them in understanding and maximizing their pharmacy programs.

Benefits include:

• Competitive hourly rate plus health and wellness benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off and holidays
• 401K eligibility
• Professional development and coaching programs

Operating Hours: Mon - Fri 8:30 AM to 10 PM EST; Sat and Sun 9 AM to 6:30 PM EST (shifts vary)

Work-from-Home Requirements:

• Broadband internet with minimum 40 Mbps download and 5 Mbps upload speeds; no satellite connections
• Ethernet connection required
• Private, quiet workspace at home
• Provided computer equipment, monitor, and headset

Key Responsibilities:

• Use computerized systems to respond to inquiries, document issues, and escalate as needed
• Complete HCP and customer calls successfully within work hours
• Maintain professionalism and cultural sensitivity
• Exceed performance metrics such as handle time, adherence, and quality

Qualifications:

• High School Diploma required; Associate or Bachelor’s preferred
• At least 1 year of call center experience; healthcare experience is a plus
• Excellent communication skills, ability to handle diverse populations, and knowledge of medical terminology preferred
• Proficient in basic computer functions and multitasking across software systems
• Strong interpersonal skills, independence, and time management
• Flexible to support outside normal hours as needed

Physical Requirements: Ability to sit for prolonged periods, occasional lifting up to 10 pounds, and good vision capabilities.

Note: Wages are determined based on location and compliant with SCA regulations. Pearl is an Equal Opportunity Employer.