Remote - Customer Service & Sales Representative - SAT

OneTouch Direct; San Antonio (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading provider of contact center solutions is seeking a Remote Customer Service Representative. This entry-level position involves managing inbound customer inquiries, providing effective solutions, and maintaining professionalism. Ideal candidates will have strong communication skills and a commitment to customer service excellence. The role supports a remote work environment with necessary technical requirements.

Benefits

Health Care Plan

Life Insurance

Paid Time Off

Training & Development

Work From Home

Qualifications

• 1-2 years of customer service experience preferred.
• Proficiency in using computer systems and applications.

Responsibilities

• Handle inbound calls from customers, addressing inquiries.
• Document all interactions and maintain comprehensive records.

Skills

Communication

Problem Solving

Education

High school diploma

Tools

Windows 10

USB headset

Job description

OneTouch Direct is recognized as a leading provider of contact center solutions, established in 1998. We pride ourselves on our commitment to delivering exceptional service to a variety of clients, including Fortune 500 companies. Our organization thrives on creating a work environment that supports both our clients and our employees.

Position: Remote Customer Service Representative - SAT

As a Remote Customer Service Representative, you will be responsible for managing inbound customer inquiries for clients in the SAT industry. This role requires a high level of professionalism and dedication to providing effective solutions to our customers' needs.

Key Responsibilities:

1. Handle inbound calls from customers, addressing inquiries and resolving issues
2. Provide accurate information regarding products and services offered by our clients
3. Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers
4. Document all interactions and maintain comprehensive records of customer communications
5. Collaborate with team members to enhance customer service delivery and efficiency

Requirements

• High school diploma or equivalent is required
• A minimum of 1-2 years of customer service experience is preferred
• Exceptional verbal and written communication skills
• Proficiency in using computer systems and applications, with the ability to navigate multiple platforms
• Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience
• Ability to maintain confidentiality and handle sensitive customer information with discretion
• Willingness to work in a remote environment with reliable internet connectivity
• Experience in the contact center industry is advantageous

Technical Requirements:

• A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10
• Direct ethernet connection for internet access is mandatory
• USB headset (not wireless) featuring noise-canceling capabilities
• A functioning webcam (external or built-in) for video communication

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home

Additional Information:

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: IT Services and IT Consulting

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