Remote Customer Service Representative (Mason, OH)

Globalchannelmanagement; Mason (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service solutions provider is seeking a Remote Customer Service Representative based in Mason, OH. The ideal candidate must have at least 2 years of experience in customer service, possess a smartphone, and meet specific connectivity requirements to assist customers effectively. This role emphasizes problem resolution and enhancing customer satisfaction while adhering to company objectives. Join a dynamic environment where you can make a difference in customer service interactions.

Qualifications

• 2+ years of experience in customer service.
• Must be local to Mason, OH.
• Smartphone required.

Responsibilities

• Assist customers with service and support issues.
• Resolve problems using tools and expertise.
• Support departmental and company objectives.

Job description

Overview

Remote Customer Service Representative (Mason, OH) seeks candidates with 2+ years of experience.

Requirements

• Local to Mason, OH
• Requires Ethernet connection to the local network (no wireless)
• LAN connection via ethernet cord plugged directly into the internet router
• The workstation should be near a wired internet connection (only 6 feet ethernet cord will be provided)
• Must have a smartphone
• Connectivity details: 10 Mbps down, 1 Mbps up
• Does not support Spectrum router
• Spectrum, Segemcorn, Askey or Arris Wave 2 (Unacceptable)

Responsibilities

Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.