Remote Inbound Customer Service Representative

MCI; California; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive base salary

Paid Time Off

Health benefits through Blue Cross

Job summary

MCI is seeking a Remote Inbound Customer Service Representative to answer customer calls and assist with inquiries. A high school diploma and 18+ years old are required, along with strong communication skills.

The role offers competitive salary and health benefits, with opportunities for career growth. Ideal candidates will have previous customer service experience and the ability to work independently from home.

Qualifications

• Must be 18 years or older.
• Previous customer service or call center experience preferred.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Answer inbound customer calls in a professional manner.
• Assist with inquiries, complaints, and service‑related issues.
• Document customer interactions and feedback in the system.

Skills

Verbal communication

Active listening

Remote work capabilities

Customer service experience

Education

High school diploma or equivalent

Job description

POSITION OVERVIEW

Remote Inbound Customer Service Representative – Remote Work‑at‑Home, Canada.

MCI is a technology‑enabled business services company that provides Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology services across multiple industries.

KEY RESPONSIBILITIES

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service‑related issues.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback in the system.
• Follow company procedures and, when necessary, escalate complex issues.

CANDIDATE QUALIFICATIONS

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong verbal communication and active listening skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

COMPENSATION & BENEFITS

• Competitive base salary based on experience.
• Paid Time Off and paid holidays.
• Health benefits through Blue Cross for eligible full‑time employees.
• Life insurance and supplemental accident/critical illness coverage.
• Career growth opportunities and internal promotions.
• Paid training and skill development programs.
• Casual dress code and collaborative work culture.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in Canada.
• Must be willing to undergo a Level II background and/or security investigation with fingerprinting. Job offers are contingent on successful results.
• Must be willing to submit to a drug screening. Job offers are contingent on successful results (not applicable in Canada).

PHYSICAL REQUIREMENTS

The position requires a largely sedentary work environment, involving frequent use of a computer, telephone headset, and other office equipment. The employee may need to move around the office, reach in various directions, and lift or move objects of up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. Requests for reasonable accommodation apply to all aspects of employment. If you need an accommodation, please contact Human Resources.

DIVERSITY & EQUALITY

MCI embraces differences and provides a work environment free from discrimination. All employment decisions are based on merit and qualifications. MCI will not tolerate discrimination or harassment on the basis of any protected characteristic. MCI considers applicants with criminal histories in a manner consistent with applicable laws and regulations. MCI's policy extends to all aspects of employment, including recruitment, hiring, training, compensation, benefits, and discipline.