Remote Customer Service Representative – ACC Premiere | Columbus, OH (Remote)

School Result; Columbus (OH); Remote; USD 24,000 - 25,000; Full time

Benefits offered by this job

Paid training

Promotion opportunities

Company-provided equipment

Job summary

A customer service provider is hiring a Remote Customer Service Representative to assist customers through various channels including phone and chat. The role requires at least 2 years of customer service experience and strong communication skills. Responsibilities include handling inquiries professionally and creatively solving problems to enhance customer retention. Compensation is $11.50–$12.00/hour with paid training and opportunities for advancement within the company.

Qualifications

• Minimum 2 years’ customer service experience in a call center environment.
• Experience diagnosing and troubleshooting consumer products/services.
• Positive, professional demeanor.

Responsibilities

• Handle customer inquiries and complaints promptly and professionally.
• Document and update customer records accurately.
• Implement creative problem-solving to increase customer retention.

Skills

Customer service experience

Communication skills

Problem-solving

Experience with CRM tools

Education

High school diploma

College degree preferred

Tools

CRM Software

ACD tools

Job description

About the Role

ACC Premiere is hiring Remote Customer Service Representatives to deliver exceptional service experiences for well‑known brands via phone, social media, live chat, and email. This work‑from‑home role includes paid training and company‑provided equipment.

Role Overview

You will handle customer inquiries, document interactions, and support retention by solving problems creatively. The position requires professionalism, strong communication skills, and the ability to work in a dedicated home office environment.

Key Responsibilities

• Handle customer inquiries and complaints promptly and professionally.
• Document and update customer records accurately.
• Maintain knowledge of evolving products and services.
• Implement creative problem‑solving to increase customer retention.
• Manage multiple inquiries efficiently across phone, chat, and email.

Preferred Skills

• Minimum 2 years’ customer service experience in a call center environment.
• Experience supporting brand products and services.
• Positive, professional demeanor with excellent communication skills.
• High school diploma required; college preferred.
• Experience diagnosing and troubleshooting consumer products/services.

Training Provided

• Product training (understanding client products, applications, and effects).
• Systems training (CRM and ACD tools).

Compensation and Benefits

• Pay: $11.50–$12.00/hour.
• Paid training.
• Promotion opportunities within the company.

Home Office Requirements

• Dedicated workspace, preferably a separate room with a door.
• Hardwired internet connection (direct to router).
• Three power connections for equipment setup.
• Workspace free from personal disruptions and background noise.

Location

Remote – Columbus, OH 43212.