Customer Service Representative

Wiraa; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading digital health company is seeking a Customer Service Representative to provide excellent service to members and providers. This fully remote role involves managing customer inquiries and ensuring satisfaction while meeting established metrics. Ideal candidates will have strong communication skills and the ability to multi-task in a fast-paced environment.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Prior experience in customer service is preferred.
• Ability to thrive in a fast-growing and dynamic workplace.

Responsibilities

• Identify, evaluate, and prioritize customer needs and concerns.
• Accurately process and document customer information using computer tools.

Skills

Communication

Multi-tasking

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

1 day ago Be among the first 25 applicants

About The Company

Sharecare is the leading digital health company committed to improving health outcomes by unifying and managing health information in one place. Our data-driven virtual health platform is designed to help individuals, providers, employers, health plans, government organizations, and communities optimize well-being through positive behavior change. Sharecare’s mission is to make high-quality healthcare more accessible and affordable for everyone.

About The Company

Sharecare is the leading digital health company committed to improving health outcomes by unifying and managing health information in one place. Our data-driven virtual health platform is designed to help individuals, providers, employers, health plans, government organizations, and communities optimize well-being through positive behavior change. Sharecare’s mission is to make high-quality healthcare more accessible and affordable for everyone.

About The Role

The Customer Service Representative (CSR) is responsible for answering inbound calls from members and providers, inputting data, and providing excellent customer service. This role involves addressing customer inquiries and problems via telephone and email, ensuring that all communications are recorded accurately. While most calls are routine, CSRs may need to deviate from standard procedures to effectively address customer needs. The role uses a computerized system to track calls, gather information, and troubleshoot issues while educating callers on program benefits. This position is fully remote and open to candidates across the United States.

Responsibilities

• Identify, evaluate, and prioritize customer needs and concerns.
• Formulate and execute appropriate resolutions for customer inquiries.
• Maintain and restore customer satisfaction, collaborating with other teams as necessary.
• Perform problem analysis and determine resolutions in accordance with standard protocols.
• Proactively educate customers on program benefits and services.
• Meet or exceed established call center metrics, including attendance and quality standards.
• Accurately process and document customer information using computer tools.
• Develop rapport with callers, adapting communication style as needed.
• Provide accurate information about Sharecare programs and services.
• Escalate unresolved issues internally and follow up as required.
  
  

Qualifications

• High School Diploma or equivalent required.
• Prior experience in customer service is preferred.
• Strong communication skills.
• Ability to multi-task in a fast-paced environment.
• Working knowledge of Microsoft Word and Outlook.
• Proficient computer keyboard skills and internet navigation skills.
• Ability to collaborate effectively in a team environment.
• Ability to thrive in a fast-growing and dynamic workplace.
  
  

Equal Opportunity

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Wiraa by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Customer Service Representative jobs in United States.

South Carolina, United States 1 month ago

United States $48,000.00-$70,000.00 1 day ago

Florida, United States $62,000.00-$70,000.00 1 week ago

Customer Service Representative - CCC Mountain/Pacific Time Zones

Customer Contact Center Representative 6.24.2025 FS

Remote Call Center Customer Service Rep $18.50hr

Customer Support Representative (Remote)

Customer Support Representative (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.