Customer Service Representative

Insight Global; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to work remotely. In this role, you will assist customers via phone, email, or chat, ensuring their needs are met while advocating for their best interests. You will conduct research, resolve concerns, and maintain best practices in customer service. Ideal candidates will have strong communication skills, problem-solving abilities, and a high school diploma. Experience with Oracle and Salesforce is a plus.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 2+ years as a customer service professional.
• Ability to work independently and problem solve.

Responsibilities

• Conduct validation research and provide customer assistance.
• Advocate for customer experience and resolve setup concerns.

Skills

Communication

Problem Solving

Independence

Education

High school diploma or equivalent

Tools

Oracle

Salesforce

Microsoft Office

Job description

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Professional Recruiter at Insight Global

Role: Customer Service Representative

Work type: Remote

Pay: $17.50

Musts for this role:

• Ability to work independently
• Computer savvy, as they will be an advocate for customers
• Excellent written and verbal communication skills
• Quick learner and thinker
• Proficient and problem solver
• Ability to follow-up and follow-through
• High school diploma or equivalent required

Full Job Description of Work: In the role of Customer Service Advocate, you will be a trustworthy point of contact for our customers and the ultimate advocate for their best interests. Working independently, you will understand customer requirements, queries, and proactively identify systemic issues that need to be resolved to prevent future customer concerns.

What can you expect from the position?

• Conduct validation research using resources including the internet, phone, email, and other reference tools.
• Provide customer assistance via phone, email, or chat.
• Partner with Customer Service, Business Unit contacts, and Trade Credit to resolve customer setup concerns.
• Relentlessly advocate for the customer experience by challenging the status quo and providing feedback for process improvements.
• Utilize Oracle order entry screens to update the customer's sales order as necessary to book the order.
• Keep current with departmental best practices and business rules for account classification usage.
• Meet and exceed departmental goals and metrics.

What can you bring to the role?

• 2+ years as a customer service professional.
• High school diploma or equivalent required.
• Knowledge of Oracle and Salesforce is a plus.
• Proficiency in Microsoft Office.
• Ability to problem solve, work independently to identify and resolve problems accurately, and analyze data from multiple sources.
• Ability to prioritize workload and keep an organized system of ongoing tasks.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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