Remote Customer Service Representative

Hire Latam LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative recruitment agency is seeking a Remote Customer Service Representative to be the friendly first point of contact for clients. This role involves managing inbound and outbound communications, ensuring accurate logging of client details, and supporting the sales team. With a focus on professionalism and customer care, the successful candidate will thrive in a fast-paced environment and contribute to setting a new industry standard in moving services. If you are detail-oriented and possess excellent communication skills, this opportunity offers a chance to make a positive impact from the comfort of your home.

Qualifications

• Strong communication skills and a friendly phone presence are essential.
• Detail-oriented and organized, with a self-starter attitude.

Responsibilities

• Answer incoming calls and respond to client inquiries.
• Enter lead information into the CRM system accurately.
• Assist the sales team with backend communication.

Skills

Excellent communication skills

Conversational English

Detail-oriented

Organizational skills

Initiative and adaptability

Tools

CRM software

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Service Representative(100% Work From Home)

Location:Remote from Latin America

Position Type:Full-time

Salary: $1,200 - 1,500 USD/month depending on experience via Payoneer

Schedule: Monday - Friday, 8:00am - 5:00pm EST

Job Overview:

Our client specializes in high-quality, white-glove moving services for homes and businesses. They offer local and long-distance moves, packing, specialty moves, and storage solutions, all with a focus on professionalism and customer care. Our client's mission is to set a new industry standard by delivering a seamless, stress-free moving experience through technology and exceptional service.

We’re looking for a remote customer service representative to become the friendly first point of contact for their clients and leads. This person will work alongside their sales team to handle inbound and outbound communication and ensure that client details are logged accurately in their systems.

Responsibilities:

• Answer incoming phone calls and respond to client inquiries
  
• Enter lead information into our CRM system accurately and promptly
  
• Follow up with existing leads via phone, text, and email
  
• Assist the sales team by supporting backend communication and data entry
  
• Maintain organized records using Google Docs and our VOIP system
  

Qualifications, Skills, and Key Competencies:

• Excellent communication skills and a friendly, professional phone presence
• Strong command of conversational English
• Self-starter who is comfortable taking initiative and adapting to a fast-moving environment
• Detail-oriented and highly organized
• Experience with CRM software and customer service tools is a plus, but not required

Success in This RoleIn the first 90 days, success looks like quickly learning our tools, asking smart questions during training, and confidently owning the day-to-day responsibilities with minimal oversight.

Who You’ll Report ToThis role reports directly to the CEO.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questions designed to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!