Remote Customer Service Representative

Afni, Inc.; Town of Texas (WI); Remote; USD 19,975 - 20,664; Full time

Benefits offered by this job

Paid personal time off

Health, vision, and dental benefits

401k with matching contributions

Tuition reimbursement program

Job summary

A customer service company is hiring for a remote position handling inbound wireless calls. The role entails providing excellent customer service, troubleshooting issues, and upselling products. Candidates should have a GED or high school diploma, at least one year of customer service or sales experience, and the ability to work during flexible shifts. Afni offers competitive pay and extensive training, promoting a supportive environment for career growth.

Qualifications

• 1+ years experience in customer service or sales.
• Ability to upsell products and services while providing excellent service.
• Available for 12 weeks of paid training with 8-hour shifts.

Responsibilities

• Handle inbound calls regarding wireless accounts.
• Provide world-class customer service by troubleshooting and solving concerns.
• Process orders and maintain accurate records in multiple systems.

Skills

Exceptional communication skills

Active listening skills

Sales-focused mindset

Problem-solving

Self-motivated with strong work ethic

Time management

Education

GED or High School Diploma

Job description

Description

Career paths start between $14.50 and $15/hr with 40 hour work weeks.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may require upselling. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

How can you join the Afnimazing team?

You can apply online here!

Requirements

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Afni is currently hiring in the following states. You must live in one of these states:

• Alabama
• Georgia
• North Carolina
• South Carolina
• Texas

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours