Overnight Tech Support Representative

Afni, Inc.; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Vision & Dental

401(k) matching

Tuition reimbursement

Paid training

Paid time off

Job summary

Afni, Inc. is hiring an on-site Customer Support Specialist in Tucson to assist customers with cable, router, and internet issues. You will handle inbound calls, apply product knowledge, and resolve concerns with empathy and efficiency. Training is thorough to equip you for the complex troubleshooting tasks.

Starting pay is $18.50 per hour (includes $0.50 onsite differential) with full-time schedules and a strong commitment to growth, stability, and teamwork at our Tucson facility.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Handle inbound calls for cable, router and internet issues.
• Process orders and update customer accounts/records.
• Demonstrate empathy, accuracy and effective multitasking.
• Maintain strong attention to detail while resolving concerns.

Skills

Customer service

Education

GED/High School Diploma

Job description

Description

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40-hour work weeks.

Description

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40-hour work weeks.

This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

What can you expect from your work at Afni?

This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

What do we offer?

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

Requirements

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States