Insurance Specialist

Afni, Inc.; Tucson (AZ); On-site; USD 48,712,000 - 57,308,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health/vision/dental

401k with matching

Tuition reimbursement

Job summary

Afni, Inc. is seeking Insurance Service Specialists in Tucson, starting at $17.00 per hour (base $16.50 + $0.50 differential) with top earners adding up to $3 extra per hour through bonus.

A paid training program and supportive leadership team accompany the role in a climate-controlled on-site setting. We provide paid time off, health/vision/dental benefits, 401k with matching, tuition reimbursement, and additional perks as you build a stable career in a growing industry and have opportunities

Qualifications

• Excellent communication and active listening with customers.
• Sales-focused mindset and ability to upsell.
• 6+ months in a customer service role preferred.

Responsibilities

• Deliver world-class customer service to inbound callers.
• Troubleshoot product knowledge to resolve concerns.
• Process orders and update accounts and records.
• Maintain accuracy and attention to detail in a home office.

Skills

Exceptional communication

Active listening

Upselling skills

Customer service

Time management

Home office readiness

Education

GED or HS Diploma

Job description

Description

Our Insurance Service Specialists start at $17.00 per hour, which includes $16.50 per hour and an on-site differential of $.50 per hour. Top Insurance Service Representatives earn an additional $3 per hour with bonus!

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program along with other perks.

What can you expect from your work at Afni?

Be a part of our team of insurance professionals and make a difference in the lives of policyholders. Launch your insurance career with us, enjoy the stability of working in a sustainable industry and make the most of the immense opportunity to grow. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. All in a comfortable, climate-controlled environment.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

Requirements

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Sales experience: Minimum 6 months in a customer service role
• Available for paid training to include 8 weeks of training time and 4 weeks of transition time.
• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.