Customer Service Representative (Remote)

Better Hearing Centers, Inc.; Bowling Green (KY); Remote; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen in der Branche sucht einen engagierten Kundenservice-Mitarbeiter, der Kundenanfragen professionell und freundlich bearbeitet. Diese spannende Rolle ermöglicht es Ihnen, von zu Hause aus zu arbeiten und bietet die Möglichkeit, in einem dynamischen Umfeld zu wachsen. Sie werden die Stimme des Unternehmens sein und dafür sorgen, dass Kunden die Unterstützung erhalten, die sie benötigen. Mit flexiblen Arbeitszeiten und einem starken Fokus auf Mitarbeiterentwicklung ist dies eine großartige Gelegenheit für alle, die eine Karriere im Kundenservice anstreben.

Benefits

Gesundheits-, Zahn- und Augenversicherung

Bezahlte Schulungen

Flexible Arbeitszeiten

Bezahlte Freizeit und Feiertage

Entwicklungsmöglichkeiten

Qualifications

• Erfahrung im Kundenservice oder Call-Center-Umfeld bevorzugt.
• Starke Kommunikations- und aktives Zuhören Fähigkeiten.

Responsibilities

• Beantwortung von Kundenanfragen über Telefon, E-Mail und Chat.
• Effiziente Lösung von Kundenproblemen mit positiver Einstellung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Technologieaffinität

Education

High School Diplom

Associate’s Degree

Tools

CRM-Systeme

VoIP

Microsoft Office Suite

Google Workspace

Job description

At Better Hearing Centers, we pride ourselves on delivering exceptional service and support to our clients. Our mission is to provide responsive, reliable, and empathetic customer care that builds lasting relationships and enhances customer satisfaction. As a Remote Customer Service Representative, you will be the voice of our company—helping customers navigate their needs with professionalism and warmth from the comfort of your own home. Position Summary:The Customer Service Representative (CSR) will be responsible for handling inbound and outbound communications, assisting customers with inquiries, resolving issues efficiently, and ensuring a seamless service experience. This role is ideal for someone who thrives in a fast-paced environment, is passionate about helping others, and is comfortable working remotely. Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Resolve customer issues efficiently while maintaining a positive and empathetic attitude
• Assist customers with account-related questions, product information, and troubleshooting
• Maintain accurate and detailed customer records in CRM and support systems
• Coordinate with internal departments to ensure customer needs are met
• Educate customers on company products, services, and policies
• Follow up with customers to ensure satisfaction and issue resolution
• Adhere to company protocols and performance standards Qualifications & Skills:
• High school diploma or equivalent (Associate’s degree preferred)
• Previous experience in customer service or a call center environment preferred
• Strong communication and active listening skills
• Comfortable with technology and various communication tools (CRM, VoIP, chat software)
• Proficiency in Microsoft Office Suite and/or Google Workspace
• Strong multitasking and organizational abilities
• Self-motivated, dependable, and able to work independently
• Ability to remain calm under pressure and handle challenging situations with professionalism Technology Requirements:
• Reliable high-speed internet connection
• Computer with updated software and a quiet, dedicated workspace
• Headset with microphone (for clear communication) Benefits:
• Competitive hourly rate
• Flexible remote work environment
• Paid training and support
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for advancement and professional development