Remote Customer Service Representative

Everon, LLC.; Wichita (KS); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Remote Customer Service Representative to be the first point of contact for customers. This role emphasizes exceptional customer service, technical support, and teamwork. You will troubleshoot issues, update accounts, and help clients understand security solutions. With a commitment to employee growth and a supportive culture, this position offers a chance to advance your career while making a difference in customer experiences. Join a dynamic team that values your contributions and fosters professional development.

Benefits

Paid Virtual Training

Medical, Dental, Vision

401(k) with Employer Matching

Paid Vacation

Tuition Reimbursement

Employee Referral Bonuses

Qualifications

• At least one year of customer service experience.
• Technical aptitude and problem-solving skills.

Responsibilities

• Provide excellent customer service by troubleshooting problems.
• Relay information about life-safety systems and resolve billing questions.

Skills

Customer Service

Technical Support

Problem-Solving

Deductive Reasoning

Education

High School Diploma or Equivalent

Job description

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Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve, and the communities we protect. When you’re part of Everon, you’ll have opportunities for career advancement and growth. With more than 100 locations and a comprehensive portfolio of solutions and services, our employees are always poised for success. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Major Responsibilities

We have an exceptional career opportunity for a Remote Customer Service Representative. As the first point of contact for our customers, you will provide excellent customer service by troubleshooting problems and offering technical support. You will use your deductive reasoning, technical skills, creativity, and passion to meet customer needs, emphasizing the customer experience and teamwork.

IMPORTANT: This role requires residence within 50 miles of either of the following Everon sites:

• 4221 W John Carpenter Freeway, Irving, TX 75063
• 800 E Waterman Street, Wichita, KS 67202

A Day in the Life

• Relaying information about life-safety systems, updating accounts, and resolving billing questions.
• Providing technical support and troubleshooting devices across Everon systems.
• Helping customers understand our mission and providing security solutions to commercial clients.
• Participating in coaching, team meetings, or 1:1 development sessions to grow your career.

Benefits

• Paid virtual training (in-person attendance may be required based on business needs).
• Full benefits starting the first month after 31 days of employment.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation, tuition reimbursement, employee referral bonuses.
• A culture supporting coaching, development, and career growth.

Job Requirements

• Reside within 50 miles of the specified locations.
• Designated private workspace at home.
• High-speed internet with Ethernet capability (minimum 25 Mbps download, 15 Mbps upload).

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Technical aptitude and problem-solving skills.
• Ability to interpret documents and policies in English.

Additional Details

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industry: Security and Investigations.