Remote Customer Service Representative

CCC Intelligent Solutions; Des Moines (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Customer Service Representative to join their dynamic team. This entry-level position offers a unique opportunity to engage with clients and assist in processing insurance claims. With comprehensive training and a supportive work environment, you will be equipped to excel in your role. Enjoy competitive hourly wages, monthly incentives, and a range of benefits starting from day one. If you are self-motivated and possess strong communication skills, this is the perfect opportunity for you to grow your career in a thriving company.

Benefits

401K Match

Paid Time Off

Health Insurance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plans

Qualifications

• No prior insurance or automotive experience required; training provided.
• Strong communication and organizational skills are essential.

Responsibilities

• Receive calls and gather vehicle information for total loss claims.
• Enter all vehicle data accurately into the system.
• Communicate vehicle value information to callers.

Skills

Customer Service Experience

Strong Communication Skills

Detail-Oriented

Technical Aptitude

Organizational Skills

Education

High School Diploma or Equivalent

Job description

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CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. We empower over 35,000 businesses with industry-leading technology to facilitate quick and seamless driver recovery and health. Our innovative AI solutions simplify and enhance the claims and repair journey, supporting industry and individual needs. Learn more at www.cccis.com.

The Role

This position involves processing inbound calls and data entry of vehicle data for potential total loss insurance claims. You will work primarily with Claims Adjusters from top insurers. A desktop computer, dual monitors, keyboard, mouse, webcam, and headset will be provided. Starting wage is $17.50/hour, with eligibility for monthly incentives and an annual bonus based on performance. No sales or collections are involved. Benefits start from day one, with promotional opportunities within 6 months depending on performance. We provide comprehensive training, exceptional support, and high employee engagement scores.

Key Responsibilities

• Receive calls and gather vehicle information for total loss claims
• Enter all vehicle data accurately into the system
• Communicate vehicle value information to callers
• Forward complex cases to appropriate departments
• Process incoming requests and updates efficiently
• Maintain attendance, productivity, and quality standards

Requirements

• No prior insurance or automotive experience required; training provided
• High school diploma or equivalent
• 1-2 years customer service experience
• Strong communication skills
• Self-motivated and detail-oriented
• Excellent organizational skills
• Positive attitude and customer-focused mindset
• Technical aptitude
• Ability to work independently
• Quiet, professional home workspace
• High-speed internet (minimum 25 Mbps download, 15 Mbps upload)

About CCC

We are committed to our employees, fostering a culture of integrity, customer focus, innovation, inclusion, tenacity, and connection. We offer competitive compensation and benefits, including 401K match, paid time off, health insurance, tuition reimbursement, wellness programs, stock purchase plans, and Employee Resource Groups. We value diversity and inclusion, ensuring every voice is heard and respected. For accommodations, contact [phone].

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development

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