Remote Senior Customer Service Representative

CCC Intelligent Solutions; Des Moines (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Remote Senior Customer Service Representative to deliver exceptional service to auto insurance customers. In this role, you will resolve inquiries and procure information from insurers and vehicle owners, all while working from the comfort of your home. With a starting wage of $20.50 per hour and benefits available from day one, this position offers a great opportunity for career advancement within a supportive environment. Join a company that values integrity, innovation, and diversity, and make a meaningful impact in the insurance economy.

Benefits

401K Match

Paid Time Off

Health Insurance

Tuition Reimbursement

Wellness Programs

Stock Purchase Options

Employee Resource Groups

Qualifications

• 3+ years of customer service experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist in answering incoming calls from insurance adjusters and vehicle owners.
• Document conversations with claims adjusters regarding specific loss reports.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Analytical Skills

Technical Aptitude

Organization

Education

High School Diploma

Some College Preferred

Job description

Remote Senior Customer Service Representative

Join to apply for the Remote Senior Customer Service Representative role at CCC Intelligent Solutions.

About CCC

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. We empower over 35,000 businesses with industry-leading technology to facilitate quick and seamless driver recovery and health. Our innovative AI solutions simplify and enhance claims and repair processes. Learn more at www.cccis.com.

The Role

This remote position involves providing world-class customer service to auto insurance customers, resolving inquiries, and procuring total loss information from insurers and vehicle owners. All onboarding and training will be virtual. Equipment such as a desktop computer, dual monitors, keyboard, mouse, webcam, and headset will be provided. The starting wage is $20.50 per hour. Benefits are available from day one, with promotional opportunities within 6 months based on performance.

Key Responsibilities

1. Assist in answering incoming calls from insurance adjusters and vehicle owners, explaining CCC's valuation products.
2. Document conversations with claims adjusters regarding specific loss reports.
3. Maintain good relationships with dealers and claims adjusters to ensure customer satisfaction.
4. Adhere to attendance, production, quality, and other metric standards.

Requirements

• No prior insurance or automotive experience required; training will be provided.
• High school diploma; some college preferred.
• At least 3 years of customer service experience.
• Strong verbal and written communication skills.
• Self-motivated with the ability to multi-task.
• Excellent mathematical and analytical skills.
• Exceptional organization and attention to detail.
• Positive attitude and commitment to outstanding customer service.
• Strong technical aptitude.
• Ability to work independently from a quiet, professional home environment.
• High-speed internet connection (minimum 25 Mbps download, 15 Mbps upload).

Our Commitment to Employees

We value integrity, customer focus, innovation, inclusion & diversity, tenacity, and connection. We provide opportunities for growth, career advancement, and meaningful impact. Benefits include 401K match, paid time off, health insurance, tuition reimbursement, wellness programs, stock purchase options, and employee resource groups.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development

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