Customer Service Representative - Remote

Lensa; Saint Paul (MN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join its remote team. In this role, you will be the voice of the company, providing exceptional service to clients by addressing their inquiries and concerns with professionalism and courtesy. Your ability to multitask and communicate effectively will be key as you navigate various systems to assist customers. This dynamic position offers the opportunity to work in a fast-paced environment, where your contributions will directly impact customer satisfaction and loyalty. If you are passionate about helping others and thrive in a supportive team atmosphere, this role is perfect for you.

Qualifications

• Erfahrung im Kundenservice ist bevorzugt.
• Ausgezeichnete Kommunikationsfähigkeiten sind erforderlich.

Responsibilities

• Beantwortung eingehender Anrufe von Mitgliedern und Anbietern.
• Dokumentation von Informationen und Bearbeitung von Anfragen.

Skills

Kommunikationsfähigkeiten

Multitasking

Kundenservice-Erfahrung

Computerkenntnisse

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform aims to optimize individual and population-wide well-being by driving positive behavior change. We are committed to supporting each individual through their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound inquiries via telephone and email, records communications accurately, and may need to deviate from standard scripts. CSRs use computerized systems for tracking calls and troubleshooting, assessing needs, explaining programs, and promoting products or services.

This is a remote position and can be located anywhere within the United States.

Essential Job Functions:

1. Identify, evaluate, and prioritize caller needs, questions, and concerns.
2. Formulate plans of resolution and respond appropriately and efficiently.
3. Maintain and restore customer satisfaction and collaborate with other teams as needed.
4. Perform problem analysis and provide recommended resolutions.
5. Proactively educate callers on program benefits.
6. Meet or exceed call center metrics, attendance, and quality standards.
7. Use computer tools to accurately process and document information.
8. Develop rapport with callers and adjust communication style accordingly.
9. Provide accurate information about Sharecare's programs and services.
10. Escalate issues internally and follow up on escalated cases.

Qualifications:

• High School Diploma
• Prior experience in a customer service-related field preferred
• Excellent communication skills
• Ability to multi-task
• Basic knowledge of Microsoft Word & Outlook
• Proficiency in computer keyboarding and internet navigation
• Ability to work effectively in a team environment
• Ability to thrive in a fast-growing, changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other protected status under law.