Remote Customer Service Representative

GetInsured; Berwyn (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits with a forward-thinking company that is redefining health insurance enrollment. As a Remote Customer Service Representative, you will play a crucial role in assisting customers with their health plan decisions while working from the comfort of your home. This position offers a supportive team environment, paid training, and performance incentives to reward your dedication. Join a dynamic team that values growth, adaptability, and a positive work culture, making a real difference in the lives of millions. If you're self-driven and committed to excellent service, this role is perfect for you.

Benefits

Paid Training

Performance Incentives

401K Match

Paid Time Off (PTO)

Work from Home Convenience

Supportive Team Environment

Individual Coverage HRA (ICHRA)

Qualifications

• Excellent verbal and written communication skills are essential.
• Moderate to advanced computer skills required.
• Self-motivated and success-driven individuals preferred.

Responsibilities

• Deliver high-quality customer service consistently.
• Manage customer accounts and provide technical support.
• Respond to online chat inquiries as assigned.

Skills

Customer Service

Technical Support

Problem-Solving

Communication Skills

Computer Skills

Time Management

Tools

CRM Systems

Job description

Description

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite current challenges in our communities and country, GetInsured is coming together as a team, adapting, growing, and hiring. We offer many opportunities for growth and seek reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and creating a motivating and positive work environment, even while working remotely. Our vision is to make finding and enrolling in health insurance simple, which is more important now than ever.

GetInsured currently has the largest state-based marketplace footprint, with consumer-friendly interfaces and decision support tools that empower millions to make better health plan decisions. We build and operate award-winning cloud-based enrollment tools serving state-based exchanges, brokers, insurers, and consumers. Our services include eligibility determination, plan selection, enrollment technology, and innovative agent marketing and call center tools.

Full-time/Seasonal

• $15.00/hr. plus performance incentives
• $16.00/hr. for Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for training
• Committed to full attendance during the 3-week paid training period
• Minimum internet speed of 35 Mbps with Ethernet connection
• Cable/Fiber broadband internet with a hard-wired Ethernet connection is required
• Not compatible with mobile internet, satellite, Wi-Fi, or Wi-Fi extenders (e.g., T-Mobile is not compatible)

Qualifications

Essential Responsibilities

• Inbound and outbound calls
• Deliver high-quality customer service consistently
• Manage customer accounts and provide technical support
• Data entry for applications
• Respond to online chat inquiries as assigned
• Follow defined procedures and policies
• Apply creative problem-solving skills
• Adapt to changing projects and updates
• Manage time and tasks effectively, including multitasking and prioritization
• Complete extensive self-study, training, and testing; passing exams is required to proceed
• Follow regulated communication guidelines across all channels

Additional Qualifications

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism
• Excellent verbal and written communication skills
• Comfort working from home
• Self-motivated and success-driven

What We Offer

• Paid training
• Full-time, seasonal employment
• Performance and attendance incentives in addition to base pay
• Work from home convenience
• Supportive team environment
• 401K match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Experience in customer or technical support
• Experience with health insurance or the Affordable Care Act
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual skills, a plus