Remote Customer Service Representative

Lensa; Apopka (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative for a fully remote position to deliver exceptional service. Responsibilities include handling customer calls, troubleshooting, and performing various administrative duties. Candidates with high-level customer service experience are preferred, and pay ranges from $15 to $16 per hour.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• High-level retail background required.
• Ability to troubleshoot issues with equipment.
• Recent work history without large gaps.

Responsibilities

• Deliver exceptional customer service through calls.
• Troubleshoot and resolve customer issues promptly.
• Input customer information into databases.

Skills

Customer Service

Problem Solving

Flexibility

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Description

Deliver the highest level of customer service experience

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.
  
  

Problem Solve

• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner
  
  

Be an expert on the company, product, and policies

• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
  
  

Administrative Duties

• Input customer information into a database
• Various administrative duties as assigned
  
  

Additional Skills & Qualifications

Additional Skills & Qualifications

• Customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
• High level retail background required. RECENT work history - no large gaps in their tenure or recent history.
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
  
  

Disqualifiers

• Unable to demonstrate understanding of a workflow process
• Unable to provide well-rounded responses to specific questions/ short answers
• In conversation, demonstrates the inability to understand and follow policy and procedures
• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others
  
  

Pay and Benefits

The pay range for this position is $15.00 - $16.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 3, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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