Remote Customer Service Representative

TEKsystems; Apopka (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in business and technology services is hiring for a remote customer service position. The role involves providing exceptional customer service, solving problems, and assisting customers with accounts. Ideal candidates will have a strong background in retail or call centers, with a focus on flexibility and reliability.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• Preferred experience in call center or professional retail/food service.
• Must have a recent work history without significant gaps.
• Ability to troubleshoot equipment issues while working from home.

Responsibilities

• Answer customer calls and assist with account management.
• Diagnose and resolve customer issues in a timely manner.
• Input customer information into a database and perform various administrative duties.

Skills

Customer service

Problem-solving

Flexibility

Job description

Description

Deliver the highest level of customer service experience

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.
  
  
  

Problem Solve

• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner
  
  
  

Be an expert on the company, product, and policies

• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
  
  
  

Administrative Duties

• Input customer information into a database
• Various administrative duties as assigned
  
  
  

Additional Skills & Qualifications

Additional Skills & Qualifications

• Customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
• High level retail background required. RECENT work history - no large gaps in their tenure or recent history.
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
  
  
  

Disqualifiers

• Unable to demonstrate understanding of a workflow process
• Unable to provide well-rounded responses to specific questions/ short answers
• In conversation, demonstrates the inability to understand and follow policy and procedures
• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others
  
  
  

Pay And Benefits

The pay range for this position is $15.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 3, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.