Customer Service Representative

Sandvik; Tavares (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading manufacturing company seeks a customer support specialist to provide exceptional service and manage customer orders. This fully remote role emphasizes flexibility and offers career growth within a global team that values innovation and personal commitment. Ideal candidates will have previous experience in customer service and strong communication skills.

Benefits

Flexibility in work location

Supportive company culture

Opportunities for career growth

Professional development

Qualifications

• 2–6 years of experience in customer service.
• Proficiency in Microsoft Office 365.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Maintain accurate customer records.
• Process and monitor orders from entry to invoicing.

Skills

Communication

Problem Solving

Customer Service

Independence

Time Management

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP Systems

CRM Systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Fully remote position, allowing for flexibility in work location
- Supportive culture that emphasizes passion for customers and personal commitment
- Opportunities for career growth and professional development
- Be part of an innovation-driven organization that values new ideas
- Join a global team with over 80 years of industry experience

What to Expect (Job Responsibilities):
- Provide customer support by responding to inquiries and resolving issues to ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in a manufacturing or engineering environment
- Familiarity with CRM systems and e-commerce platforms
- A proactive approach to customer service and issue resolution
- Experience in cross-functional collaboration

#CustomerService #Manufacturing #RemoteWork #CareerGrowth #InnovationDriven

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About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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