Customer Service Representative - Remote Full Time

Allegion; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading security solutions company as a Customer Service Representative in Orlando. You'll have the opportunity to work remotely with a flexible schedule and enjoy a competitive hourly wage. Your role will involve processing customer service requests, collaborating with various departments, and enhancing service efficiency. Ideal candidates will have excellent computer skills, attention to detail, and experience in customer service.

Benefits

Generous vacation and sick time

Comprehensive health, dental, and vision insurance

Opportunities for professional development

Flexible schedule

Qualifications

• 1-3 years of experience or equivalent work experience required.
• Ability to work on Eastern Standard Time.
• Flexible schedule and availability for on-call shifts.

Responsibilities

• Review, edit, and verify service requests from customers.
• Communicate and collaborate with departmental personnel.
• Recommend changes to enhance customer service efficiency.

Skills

Proficient computer skills

Detail-oriented

Ability to troubleshoot

Education

High School Diploma or GED

Associate's Degree

Tools

D365

SAP

Five9

Job description

Employer Industry: Security Solutions

Why consider this job opportunity:
- Salary up to $26.82 per hour
- Generous vacation and sick time to promote work-life balance
- Comprehensive health, dental, and vision insurance coverage
- Opportunities for professional development and career growth
- Work remotely with a flexible schedule
- Be part of an award-winning company recognized for employee engagement and development

What to Expect (Job Responsibilities):
- Review, edit, process, and verify the accuracy of service requests from customers using various inbound systems
- Initiate and follow up on required actions in response to customer service change requests
- Communicate and collaborate closely with appropriate departmental personnel
- Recommend changes to existing methods and systems to enhance customer service efficiency
- Provide backup support to team members as necessary

What is Required (Qualifications):
- High School Diploma or GED with 1-3 years of experience or equivalent work experience
- Ability to work on Eastern Standard Time
- Proficient computer skills
- Flexible schedule and availability for on-call shifts as needed
- Detail-oriented with the ability to troubleshoot and make decisions independently

How to Stand Out (Preferred Qualifications):
- Associate's Degree
- Knowledge of D365 and Five9 systems
- Experience with SAP

#SecuritySolutions #CustomerService #RemoteWork #CareerDevelopment #EmployeeEngagement

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