Customer Service Representative - Remote

Lensa; Lexington (KY); Remote; Full time

Job summary

A leading company in uniform supply is seeking a Customer Service Representative for a remote position. The role involves delivering exceptional service, resolving issues, and ensuring compliance with service programs. Ideal candidates will have strong communication skills and a background in customer service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Time Off

Holidays

Qualifications

• At least two years of customer service experience in a high-volume call environment.
• Fluency in English; Spanish preferred.

Responsibilities

• Handling inbound calls and providing information on products.
• Achieving one-call resolution and building long-term customer relationships.
• Monitoring and enforcing company service programs for compliance.

Skills

Customer Service Processes

Communication

Problem-Solving

Attention to Detail

Education

High School Diploma

Associate's Degree

Tools

Customer Management Software

Oracle

Job description

Customer Service Representative - Remote

Vestis provides uniforms and related products to over 400,000 customers nationwide across various industries. The company operates from more than 200 locations and is seeking a Customer Service Representative for a remote position. The role involves delivering exceptional customer service, resolving issues efficiently, and ensuring compliance with company service programs.

Responsibilities include:

• Handling inbound calls, providing information on products, pricing, and account status.
• Accurately recording customer interactions and notes.
• Achieving one-call resolution and building long-term customer relationships.
• Assisting with account inquiries, payment issues, and reconciling discrepancies.
• Developing resolution strategies tailored to customer needs.
• Collaborating across departments to meet customer expectations.
• Utilizing decision-making skills to resolve concerns related to pricing, invoicing, and service delivery.
• Monitoring and enforcing company service programs for 100% compliance.
• Reporting unresolved service issues and identifying service trends.
• Supporting customers via phone or chat, and mentoring new hires.

Qualifications include:

• Knowledge of customer service processes, complaint handling, and accounts receivable.
• Initiative, urgency, and excellent communication skills, including professional phone etiquette.
• Strong work ethic, positive attitude, and team orientation.
• Proficiency with customer management software; experience with Oracle is a plus.
• Analytical, problem-solving skills, and attention to detail.
• Ability to work flexible hours, including nights, weekends, and overtime.
• Fluency in English; Spanish preferred.

Education and Experience:

• High school diploma required; Associate’s degree or higher preferred.
• At least two years of customer service experience, preferably in a high-volume call environment.

Additional details:

• Environment: Remote / Office setting.
• Compensation: $16.00 - $17.00 per hour, based on experience and qualifications.
• Benefits include medical, dental, vision, disability, life insurance, 401(k), paid time off, and holidays.

VESTIS is an equal opportunity employer, committed to diversity and inclusion. Candidates are considered without regard to race, color, religion, national origin, age, sex, gender, disability, sexual orientation, gender identity, veteran status, or other protected classifications under law.