Remote Customer Service Rep — Growth & Training Included

Edfinancial Services LLC; El Paso (TX); Remote; USD 18,000 - 26,000; Full time

Job summary

Edamerica is seeking a full-time Customer Service Representative in El Paso, TX with remote work potential after training. The role requires evening availability, with hours in EST from 8:00 AM to 8:00 PM, Monday through Friday.

Starting pay is $16.20/hour plus a $4.75/hour Health and Welfare Fringe Benefit, and the position may involve overtime based on workload. Responsibilities include handling inbound and outbound calls, meeting performance metrics, and using company systems and scripts to

Qualifications

• Strong communication and professional attitude required.
• Must stay organized and meet daily goals.
• Excellent customer service skills and problem-solving ability.
• Basic computer proficiency and ability to use company systems.

Responsibilities

• Handle inbound and outbound calls with professionalism and attention to detail.
• Meet or exceed performance expectations for call quality, productivity, and attendance.
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and client institutions positively and professionally at all times.

Skills

Strong communication

Professional attitude

Organized

Customer service

Basic computer skills

Flexible availability

Education

High School Diploma

Higher Education Degree preferred

Job description

Edamerica is seeking a full-time Customer Service Representative in El Paso, TX with remote work potential after training. The role requires evening availability, with hours in EST from 8:00 AM to 8:00 PM, Monday through Friday.

Starting pay is $16.20/hour plus a $4.75/hour Health and Welfare Fringe Benefit, and the position may involve overtime based on workload. Responsibilities include handling inbound and outbound calls, meeting performance metrics, and using company systems and scripts to