Remote Customer Service Rep - Starting Monday, November 2, 2026

Account Control Technology; Houston (TX); Remote; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team oriented environment

Growth opportunities

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Paid holidays

Job summary

Account Control Technology is seeking a Remote Customer Service Representative to support clients from home. Start on Monday, November 2, 2026, with training and a standard EST work window.

You will manage customer accounts, document details in our system, and explain account statuses clearly to customers. The role requires prior call center experience, strong communication, and the ability to navigate multiple systems while assisting customers with inquiries and delinquent accounts.

Qualifications

• Prior call center experience is REQUIRED.
• Excellent written and verbal communication skills are needed.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.

Responsibilities

• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to your job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Skills

Call center experience

Written and verbal communication

Multisystem navigation

Active listening

Problem solving

Microsoft Office

Job description

Account Control Technology

Remote Customer Service Rep - Starting Monday, November 2, 2026

US-AL-Auburn

Job Details

Job ID: 2026-3159

# of Openings: 20

Category: Customer Service/Support

Auburn, AL

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: Remote, Work from Home

Compensation: $15.00/hour

Paid Training Start Date: Monday, November 2, 2026

Training Hours: Monday thru Friday: 8am - 5pm EST

Hours of Operation: Monday thru Friday: 10am - 9pm EST and Saturday: 7am - 5pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to your job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications

Ideal Candidate Qualifications:

• Prior call center experience is REQUIRED.
• Excellent written and verbal communication skills are needed.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Equal employment opportunity, including veterans and individuals with disabilities.