Remote Customer Service Rep - Position Starting 11/09/2026

Account Control Technology; Houston (TX); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Benefits package

Job summary

Account Control Technology is hiring a Remote Customer Service Representative to handle inbound calls about billing, disconnect/reconnect, payments, and account inquiries. This fully remote role offers training and the chance to advance within a growing team.

Training runs 9am-6pm EST on weekdays; after training, shifts run 7am-8pm EST with overtime during storms. Compensation is $16.50 per hour with a comprehensive benefits package.

Qualifications

• Must have prior call center experience.
• Excellent attendance and reliability.
• Typing speed of 35–40 WPM or higher.
• Strong verbal and written communication skills.
• Camera must be on during training and shifts.

Responsibilities

• Handle inbound calls related to billing, disconnect/reconnect, payments and account questions.
• Assist with trouble and outage orders and Move In/Out service.

Skills

Call center exp

Great attendance

Typing 35–40 WPM

Strong communication

Camera on training

Flexible shifts

Overtime readiness

Reliable internet 20 Mbps

Job description

Account Control Technology

Remote Customer Service Rep - Position Starting 11/09/2026

US-AL-Birmingham

Job ID: 2026-3161

# of Openings: 30

Category: Customer Service/Support

Birmingham, AL

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $16.50/hour

Paid Training Start Date: Monday, November 9, 2026

Training Hours: Monday - Friday: 9am - 6pm EST (hours may be adjusted)

Hours of Operation (following training): Monday - Friday: Varies between 7am - 8pm EST

After successful completion of Training and Nesting, agents are eligible for a $150 incentive. After 30 days of production, agents are eligible for an additional $150 incentive. Must be actively employed at time of pay-out.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies) ?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding:

• Billing inquires
• Disconnect/Reconnect
• Payment Arrangements
• Budget Billings
• Make payments
• Process trouble and outage orders
• Move In/Out Service
• Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have prior call center experience
• Great Attendance
• Computer Navigation skills
• Must be able to type minimally 35-40 WPM
• Great Communication skills
• Camera ettiquette Cameras are required to be on during training from start to end
• Flexible - production shifts vary from 7am-8pm EST
• Open to working overtime We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• Adhere to a 20-minute daily break 1 hour lunch
• Multitask Skills
• Adequate Internet of 20mbps download 10 upload

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

*Camera requirements Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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