Remote Customer Service Rep - Position Starting 11/16/2026

Transworld Systems Inc.; Alabama; Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Benefits package

Job summary

Transworld Systems Inc. is hiring a Remote Customer Service Representative. This role operates from home with equipment provided. Training is paid, and there is a $150 incentive after training/nesting and after 30 days of production, with potential for ongoing incentives.

Shifts run 7am–8pm EST under varying schedules; excellent attendance, call-center experience, and reliable internet are required. Enjoy a team environment with growth opportunities and a robust benefits package.

Qualifications

• Must have prior call center experience.
• Great Attendance.
• Typing 35-40 WPM.
• Camera etiquette – cameras on during training.
• Flexible – shifts 7am-8pm EST.
• Willing to work overtime during storms.
• Adhere to short daily breaks and lunch.

Responsibilities

• Answer inbound calls regarding billing inquiries, disconnect/reconnect, payment arrangements, budget billings, and making payments.
• Process trouble and outage orders; assist customers with My Account online.

Job description

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $16.50/hour

Paid Training Start Date: Monday, November 16, 2026

Training Hours: Monday - Friday: 9am - 6pm EST (hours may be adjusted)

Hours of Operation (following training): Monday - Friday: Varies between 7am - 8pm EST

After successful completion of Training and Nesting, agents are eligible for a $150 incentive. After 30 days of production, agents are eligible for an additional $150 incentive. Must be actively employed at time of pay-out.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

Answer inbound calls regarding:

• • Billing inquires
  • Disconnect/Reconnect
  • Payment Arrangements
  • Budget Billings
  • Make payments
  • Process trouble and outage orders
  • Move In/Out Service
  • Assist with My Account (Online Accts)

Qualifications

Ideal Candidate Qualifications:

• Must have prior call center experience
• Great Attendance
• Computer Navigation skills
  • Must be able to type minimally 35-40 WPM
• Great Communication skills
• Camera ettiquette – Cameras are required to be on during training from start to end
• Flexible - production shifts vary from 7am-8pm EST
• Open to working overtime – We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• Adhere to a 20-minute daily break 1 hour lunch
• Multitask Skills
• Adequate Internet of 20mbps download 10 upload

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP