Remote Customer Service Rep - Mon-Fri Schedule!

TEKsystems; Grimes (IA); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Fully remote

Job summary

TEKsystems is seeking a Remote Customer Service Representative to handle inbound and outbound calls for members and providers with a focus on Medicare Silver Sneakers programs. You will input data and deliver high-quality service in a fully remote role across the US.

The position is a 3-month contract with potential conversion to permanent for top performers. Hours are Mon-Fri, 8am-8pm EST, training 9:00am-5:30pm EST, start December 7.

Qualifications

• Minimum of 1 year of customer service experience.
• Call center experience preferred.
• Strong communication and empathy for customers.
• Proficiency with Windows and MS Office.
• Able to multitask and meet deadlines.

Responsibilities

• Handle inbound/outbound calls from members and providers, input data, and provide courteous, professional service.
• Majority of calls involve members eligible for Silver Sneakers program through Medicare plans.

Skills

Customer service

Call center

Communication

Empathy

Troubleshooting

Problem-solving

Multitasking

Tools

Windows

MS Office

Job description

Remote Customer Service Rep

Remote Customer Service Rep Details:

Hours of operation: Mon-Fri , 8am to 8pm EST - Must be able to work ANY 8 hour shift during this window.

Training: 2 weeks of training from 9:00am - 5:30pm EST

Duration: 3-month contract. Some top performers will be converted to permanent positions!

Location : Remote from anywhere in the US.

Pay Rate: $16.50/hr

Start Date: December 7th

Remote Customer Service Rep Job Description:

• Handling inbound/outbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.


• A majority of the calls are to/from members that are eligible for a Silver Sneakers program through specific Medicare plans.

Remote Customer Service Rep Qualifications:

• Minimum of 1 year of customer service experience


• Call center experience preferred!


• Strong customer service and communication skills


• Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience


• PC skills with proficiency using Windows and MS Office


• Ability to empathize and understand the needs of the customer


• Strong troubleshooting and problem-solving skills


• Proficiency multi-tasking, prioritizing and meeting deadlines

Job Type & Location

This is a Contract position based out of Grimes, IA.

Pay and Benefits

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Grimes, IA.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.