Remote Customer Service Rep I – Federal Public Program

Remote; San Francisco (CA); Remote; USD 20,000 - 29,000; Full time

Job summary

Remote is seeking a Customer Service Representative I to support a federal civilian program from the United States. You will handle inbound and outbound calls, emails, and web chat, delivering reliable, professional assistance and accurate information to the public.

This entry-level role offers a structured contact center environment, the opportunity to develop customer service skills, and a fully remote setup within the United States, with standard business hours and a focus on service

Qualifications

• High school diploma or GED is required.
• 0–2 years of call center experience.
• 0–2 years of customer service experience or related support experience.
• Strong verbal and written communication skills.
• Ability to stay calm and productive in high-volume situations.
• Attention to detail when documenting interactions and updating records.

Responsibilities

• Handle inbound and outbound calls, emails, and web chat inquiries.
• Provide courteous, professional, and efficient support.
• Deliver routine contact center services while maintaining high customer satisfaction.
• Listen to customer concerns and resolve questions and service issues.
• Maintain customer accounts and document interactions and resolutions.
• Create new cases and update existing records.
• Follow service procedures and meet SLAs and quality targets.
• Assist during high-volume periods with professionalism and accuracy.
• Handle sensitive information per procedures.

Skills

Call center experience

Customer service

Active listening

Communication skills

Time management

Education

High school diploma or GED

Job description

Remote is seeking a Customer Service Representative I to support a federal civilian program from the United States. You will handle inbound and outbound calls, emails, and web chat, delivering reliable, professional assistance and accurate information to the public.

This entry-level role offers a structured contact center environment, the opportunity to develop customer service skills, and a fully remote setup within the United States, with standard business hours and a focus on service