Remote Federal Customer Care Specialist

ITCON Services; Florida; Remote; USD 36,000 - 58,000; Full time

Job summary

ITCON Services, LLC is seeking dedicated and customer-focused Remote Customer Service Representatives to support a federal contact center program.

In this role, you will handle inquiries across multiple channels, follow knowledge articles, capture and route service requests, and escalate when needed, while staying compliant and providing clear information in plain language. U.S. citizenship, 60 WPM typing, and ability to obtain government clearance are required.

Qualifications

• High School Diploma or equivalent required.
• U.S. Citizenship required.
• Ability to type at least 60 WPM.
• Ability to obtain and maintain required government clearance.

Responsibilities

• Handle customer inquiries across multiple channels, including inbound/outbound calls, web chat, web forms, and secure messaging.
• Manage up to two concurrent chat sessions while maintaining accuracy and professionalism.
• Provide clear, accurate, and complete information in plain language.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tech proficiency

Education

High School Diploma or equivalent

Tools

Salesforce/STARS

Amazon Connect

Job description

ITCON Services, LLC is seeking dedicated and customer-focused Remote Customer Service Representatives to support a federal contact center program.

In this role, you will handle inquiries across multiple channels, follow knowledge articles, capture and route service requests, and escalate when needed, while staying compliant and providing clear information in plain language. U.S. citizenship, 60 WPM typing, and ability to obtain government clearance are required.