Remote Customer Service Rep – Homeowners Insurance

Porch Group; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Porch Group is seeking a Customer Service Representative to support customers and mortgage companies from a remote Colombia-based position. Employment is handled through RemoFirst as the Employer of Record, with day-to-day guidance provided by Porch Group.

The role focuses on delivering policy documents, verifying coverage, processing payments, and answering product and service questions to ensure customer satisfaction. Reports to the Customer Service Supervisor.

Qualifications

• High school diploma or GED required.
• 2+ years of Property and Casualty Insurance experience and/or training; or equivalent.
• Proficiency with Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Excellent written and communication skills in English.

Responsibilities

• Answer incoming calls and respond to basic customer questions; forward calls as needed.
• Understand and comply with authority levels when taking payments and verifications.
• Research inquiries and respond to appropriate parties promptly.
• Process calls to meet or exceed service levels.
• Document files and process requests within authority.
• Coordinate with team members, management, and customers on issues.
• Refer callers to underwriters when appropriate and quickly.
• Manage a large volume of inbound/outbound calls.
• Provide accurate information using the right tools and methods.
• Follow policies and procedures and maintain confidentiality.

Skills

English proficiency

P&C insurance experience

Strong communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Porch Group is seeking a Customer Service Representative to support customers and mortgage companies from a remote Colombia-based position. Employment is handled through RemoFirst as the Employer of Record, with day-to-day guidance provided by Porch Group.

The role focuses on delivering policy documents, verifying coverage, processing payments, and answering product and service questions to ensure customer satisfaction. Reports to the Customer Service Supervisor.