Remote Customer Service Rep

Spade Recruiting; United States; Remote; USD 41,000 - 73,000; Full time

Benefits offered by this job

Weekly pay with bonuses

Health benefits after 90 days

Paid training and advancement

Incentive trips to top destinations

Job summary

Spade Recruiting is seeking a remote Benefits Advisor to assist union members across North America with life and supplemental benefits. You will educate clients, guide enrollments, and help families secure long-term financial protection.

No cold calls or random outreach; you’ll conduct scheduled consultations, maintain records, and participate in ongoing training to advance professionally. This role offers weekly pay, health benefits after 90 days, and incentive opportunities.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Professional, client-first attitude.
• Basic computer literacy and comfort with video platforms.
• Ability to manage own schedule and work independently.
• Prior customer service or consultative sales experience is a plus.
• Must be legally authorized to work in the U.S. or Canada.

Responsibilities

• Conduct scheduled phone or video consultations with union members.
• Provide clear explanations of available benefit options.
• Assist clients in completing their applications accurately.
• Maintain thorough records and ensure compliance standards are met.
• Participate in ongoing training and leadership development opportunities.

Skills

Verbal communication

Interpersonal skills

Client-first attitude

Schedule management

Independent work

Customer service experience

Video platforms familiarity

Tools

Video conferencing software

Job description

We are a specialized provider of life and supplemental benefits, trusted by over 40,000 labor unions and associations across North America. For more than 60 years, we’ve supported working families by offering insurance solutions tailored to their unique needs — and now, we’re expanding our team.

This is a remote position where you’ll play a key role in guiding members through their benefit options and helping them secure long-term financial protection.

Position Summary:

You’ll be working exclusively with union members who have requested coverage information — no cold calls or random outreach. Your role is to educate, inform, and help clients enroll in the programs that best suit their families.

Key Responsibilities:

• Conduct scheduled phone or video consultations with union members
• Provide clear explanations of available benefit options
• Assist clients in completing their applications accurately
• Maintain thorough records and ensure compliance standards are met
• Participate in ongoing training and leadership development opportunities

What You’ll Need:

• Strong verbal communication and interpersonal skills
• A professional, client-first attitude
• Basic computer literacy and comfort with video platforms
• Ability to manage your own schedule and work independently
• Prior customer service or consultative sales experience is a plus
• Must be legally authorized to work in the U.S. or Canada

What You’ll Receive:

• Weekly pay with performance-based bonuses
• Full health benefits after 90 days
• Paid training and advancement opportunities
• Incentive trips to top destinations (Cancun, Las Vegas, Bahamas, etc.)
• A supportive and mission-focused team culture