Remote Customer Service Rep

AppleOne Employment Services; Atlanta (GA); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Company equipment provided

Direct hire

Job summary

AppleOne Employment Services is hiring a Remote Customer Service Representative to support customers with pharmacy-related questions in a fast-paced, 100% remote call center. This direct hire role includes company-provided equipment and the flexibility of working from home.

You will resolve inquiries about home delivery, prescription costs, benefits eligibility, and healthcare coverage, while documenting interactions and navigating multiple systems with accuracy and care.

Qualifications

• Minimum 1 year of customer service experience.
• Strong verbal communication, listening, and problem-solving skills.
• Ability to work independently from home and stay productive in a remote environment.
• Reliable internet connection required.

Responsibilities

• Assist customers with pharmacy-related questions, concerns, and service requests.
• Support inquiries related to home delivery services, prescription costs, benefits eligibility, and healthcare coverage.
• Provide accurate information while resolving customer issues in a professional and timely manner.
• Document customer interactions clearly and follow established procedures.
• Navigate multiple systems while maintaining strong attention to detail.
• Deliver excellent customer service in a remote call center environment.

Skills

Customer service

Remote work

Call center

Tools

CRM software

Job description

Job Summary

We are hiring a Remote Customer Service Rep for a direct hire opportunity supporting customers with pharmacy-related questions and service needs. This work-from-home role is ideal for a customer-focused professional who enjoys helping people, solving problems, and providing clear, accurate information in a fast-paced call center environment. This opportunity offers the stability of a direct hire position, company-provided equipment, and the convenience of working remotely. Team members can expect a supportive environment, structured processes, and opportunities to build valuable experience in customer support, healthcare service, and pharmacy-related customer care.

Key Responsibilities

• Assist customers with pharmacy-related questions, concerns, and service requests.
• Support inquiries related to home delivery services, prescription costs, benefits eligibility, and healthcare coverage.
• Provide accurate information while resolving customer issues in a professional and timely manner.
• Document customer interactions clearly and follow established procedures.
• Navigate multiple systems while maintaining strong attention to detail.
• Deliver excellent customer service in a remote call center environment.

Compensation and Benefits

• Pay: $15.00 per hour.
• Job Type: Direct Hire.
• Work Arrangement: 100% remote.
• Location Requirement: Must reside in AL, AR, DE, GA, ID, IN, KS, KY, LA, MI, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI, or WY.
• Company equipment provided.
• Stable schedule and growth opportunities.
• Schedule availability must fall within the following operating hours:
• Monday to Friday: 6:00 AM to 10:00 PM CST.
• Saturday and Sunday: 6:00 AM to 9:00 PM CST.
• Must be available to work at least one weekend day.
• Schedule assignments will be determined at the time of hire.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Assist members and customers with pharmacy-related service inquiries.
• Resolve questions related to prescriptions, home delivery, benefits, and healthcare coverage.
• Accurately document customer interactions and follow call center procedures.
• Provide professional customer support while working independently from home.
• Minimum 1 year of customer service experience required.
• Strong verbal communication, listening, and problem-solving skills.
• Comfortable navigating multiple computer systems during customer interactions.
• Ability to work independently and stay productive in a remote environment.
• Reliable internet connection required.
• Must be able to work within assigned schedule requirements, including at least one weekend day.
• Prior call center, healthcare, pharmacy, insurance, or benefits support experience is helpful.

Preferred Qualifications

• Previous remote customer service experience.
• Prior experience in a call center environment.
• Familiarity with healthcare, pharmacy benefits, prescription services, or insurance-related customer support.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.