Customer Service

Elite Staffing Network LLC; Oregon (WI); On-site; USD 20,664 - 30,307; Full time

Job summary

Elite Staffing Network LLC, a leading staffing agency, is seeking a Remote Customer Service Representative to handle inquiries via phone, email, and chat while delivering exceptional service to clients and their customers.

We value strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Prior customer service experience is preferred and proficiency with Microsoft Office is a plus.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to understand the customer's needs and provide appropriate solutions.
• Handle and resolve customer complaints in a calm and efficient manner.
• Maintain accurate and detailed records of all interactions and transactions.
• Collaborate with other team members to ensure a seamless customer experience.
• Stay up-to-date with product and service knowledge to provide accurate information to customers.
• Identify and elevate priority issues to the appropriate channels.
• Follow company policies and procedures to ensure consistency and quality in customer service.

Skills

Customer service

Communication

Problem solving

Multitasking

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Position: Customer Service Representative (remote)

Elite Staffing Network LLC is a leading staffing agency that provides top-notch talent to businesses across various industries. We are currently seeking a dedicated and customer‑oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and their customers. Your primary role will be to handle incoming inquiries, resolve issues, and provide support to ensure a positive experience for all parties involved.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to understand the customer's needs and provide appropriate solutions
• Handle and resolve customer complaints in a calm and efficient manner
• Maintain accurate and detailed records of all interactions and transactions
• Collaborate with other team members to ensure a seamless customer experience
• Stay up-to-date with product and service knowledge to provide accurate information to customers
• Identify and elevate priority issues to the appropriate channels
• Follow company policies and procedures to ensure consistency and quality in customer service

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem‑solving and decision‑making abilities
• Proficient in Microsoft Office and other relevant software
• Ability to work in a fast‑paced and dynamic environment
• Attention to detail and ability to multitask effectively

At Elite Staffing Network LLC, we value our employees and offer competitive compensation and benefits packages. Join our team and be a part of a company that is committed to providing exceptional service to our clients and employees alike.

If you are passionate about customer service and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity. We look forward to reviewing your application!