Remote Customer Service Pro - Problem Solver & Guide

intelogix; United States; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is seeking a remote Customer Service Representative to join our nationwide team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them to solutions with empathy and clear communication.

The ideal candidate has at least 6 months of call center experience, strong typing skills, and proficiency with Microsoft Office and Salesforce. You will work flexible hours, including weekends and holidays, to ensure outstanding service.

Qualifications

• 18+ years of age or older.
• 6 months of call center experience required.
• Strong typing skills required.
• Proficient with Microsoft Office products and Salesforce.
• Ability to remain engaged on the phone throughout your shift.

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Skills

Communication skills

Problem solving

Customer focus

Call center experience

Typing speed

Education

High School Diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

InteLogix is seeking a remote Customer Service Representative to join our nationwide team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them to solutions with empathy and clear communication.

The ideal candidate has at least 6 months of call center experience, strong typing skills, and proficiency with Microsoft Office and Salesforce. You will work flexible hours, including weekends and holidays, to ensure outstanding service.