Remote Customer Service Pro — Flexible Hours & Growth

HGS Ltd.; Utah; Hybride; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Overtime opportunities

Medical benefits

Dental benefits

Vision benefits

Tuition reimbursement

Flexible schedule

Refer-a-friend bonus

Employee assistance program

Résumé du poste

HGS Ltd. is seeking a Utah-based Work At Home Customer Service Representative. You will handle inbound/outbound calls and emails, research answers, and document interactions to ensure top-notch customer experiences.

Ideal candidates have at least 6 months in customer service, are comfortable with Android and iOS apps, and thrive in a fast-paced, supportive environment. Competitive benefits and flexible scheduling are offered.

Qualifications

• Minimum 6 months of customer service experience.
• Ability to work from home with standard office setup.
• Comfortable using multiple monitors and desktop environment.
• Familiar with Android and iOS mobile apps.
• Willingness to learn and follow guidelines to deliver excellent service.
• Able to communicate clearly via calls and email.

Responsabilités

• Handle inbound calls, outbound calls and email inquiries.
• Identify customer needs through active listening and ask follow-up questions.
• Research answers using knowledgebase and provide timely, accurate information.
• Document interactions and outcomes in the customer system.
• Deliver a high-quality experience with a personal touch.
• Participate in regular coaching sessions to meet KPIs.

Connaissances

Active listening

Emotional intelligence

Customer communication

Problem solving

Formation

High School Diploma

Outils

CRM software

Description du poste

HGS Ltd. is seeking a Utah-based Work At Home Customer Service Representative. You will handle inbound/outbound calls and emails, research answers, and document interactions to ensure top-notch customer experiences.

Ideal candidates have at least 6 months in customer service, are comfortable with Android and iOS apps, and thrive in a fast-paced, supportive environment. Competitive benefits and flexible scheduling are offered.