Utah - Work At Home Customer Service Representative

HGS Ltd.; Utah; Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Overtime opportunities

Medical benefits

Dental benefits

Vision benefits

Tuition reimbursement

Flexible schedule

Refer-a-friend bonus

Employee assistance program

Job summary

HGS Ltd. is seeking a Utah-based Work At Home Customer Service Representative. You will handle inbound/outbound calls and emails, research answers, and document interactions to ensure top-notch customer experiences.

Ideal candidates have at least 6 months in customer service, are comfortable with Android and iOS apps, and thrive in a fast-paced, supportive environment. Competitive benefits and flexible scheduling are offered.

Qualifications

• Minimum 6 months of customer service experience.
• Ability to work from home with standard office setup.
• Comfortable using multiple monitors and desktop environment.
• Familiar with Android and iOS mobile apps.
• Willingness to learn and follow guidelines to deliver excellent service.
• Able to communicate clearly via calls and email.

Responsibilities

• Handle inbound calls, outbound calls and email inquiries.
• Identify customer needs through active listening and ask follow-up questions.
• Research answers using knowledgebase and provide timely, accurate information.
• Document interactions and outcomes in the customer system.
• Deliver a high-quality experience with a personal touch.
• Participate in regular coaching sessions to meet KPIs.

Skills

Active listening

Emotional intelligence

Customer communication

Problem solving

Education

High School Diploma

Tools

CRM software

Job description

Job Title

Utah - Work At Home Customer Service Representative

Job Details

Req Id: 3747

Posting Start Date: 10/5/26

Job Description

As a Customer Service Representative,you’llhave the ability to work in a collaborative and engaging environment with one goal,makea positive impact on people’s day!We’lltrain you to be an expert in your field, so you can confidently deliver an amazing customer experience.You’llfield customer inquiries, connect with customers about their experience, exercise emotionalintelligenceand follow guidelines to ensure every customer is taken care of, with a personal touch.

So, what does a day in life for a Customer Service Representative look like?

• Communicate with customers through inbound calls, outboundcallsand email channels
• Identifycustomer needs through active listening, exercising emotional intelligence and askingfollowup questions
• Use the provided knowledgebase to research answers to customer inquiries and respond to customers withtimely,accurateinformation
• Document customer needs, interactions and outcomes in theappropriate toolor system
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coachingsessionswith your supervisor to ensure youregularly meetkey performance indicators

Company Overview

HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9countries;our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by apeoplefirst philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

Benefits

• Starting at$12 to 16hourly (depending on experience) and overtime opportunities
• Best in class medical, dental, vision benefits
• Tuition Reimbursement
• Refer-A-Friend bonuses
• Employeeassistanceprograms
• Flexible Schedule Options
• Career advancement in a fast growing organization
• People focused environment whereyou’ll make lifetime connections and friendships

Why this role?

Sowhat really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! Ifyou’recompassionate, energetic,boldand understand how one interaction can make a big difference,you’lllove this opportunity!

Requirements

To be successful,you’llneed these qualities.

• You’reat least 18 years of age
• You have a High School Diploma or equivalent
• You have at least 6 months of customer service experienceand you understand the value of coaching / feedback
• Demonstrate a caring,supportiveand friendly nature in every interaction
• You’recomputer savvy, comfortable sitting at a desk and working with multiple monitors
• You’refamiliar with Android and IOS mobile applications
• You’reresults oriented and comfortable providing customers with recommendations and solutions

EEO & Inclusive Hiring

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.