Idaho - Work At Home Customer Service Representative

HGS Ltd.; Idaho; Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Overtime opportunities

Tuition reimbursement

Refer-A-Friend bonus

Employee assistance program

Flexible schedule

Career advancement

People-focused environment

Job summary

HGS Ltd. Idaho - Work At Home Customer Service Representative is a work-from-home role handling inbound/outbound calls and emails to deliver exceptional customer service in a collaborative environment.

Training will prepare you to confidently assist customers with a personal touch. Ideal candidates are 18+, hold a high school diploma, have 6+ months of customer service experience, and are comfortable using Android and iOS devices with multiple monitors.

Qualifications

• You’re at least 18 years old and have a High School Diploma or equivalent.
• You have at least 6 months of customer service experience and value coaching/feedback.
• You’re caring, friendly and able to assist customers with solutions.
• You’re computer savvy and comfortable with Android/iOS mobile apps.

Responsibilities

• Handle inbound/outbound calls and emails to assist customers.
• Identify needs via active listening and follow-up questions.
• Research answers using the knowledgebase and respond with accurate info.
• Document interactions in the appropriate system.
• Create a WOW factor with clear communication and ownership.
• Participate in 1:1 coaching to meet KPIs.

Skills

Customer service

Active listening

Emotional intelligence

Communication

Problem solving

Multitasking

Education

High School Diploma or equivalent

Job description

Idaho - Work At Home Customer Service Representative

Job Title: Idaho - Work At Home Customer Service Representative Req Id: 3745 Posting Start Date: 10/5/26

As a Customer Service Representative,you’llhave the ability to work in a collaborative and engaging environment with one goal,makea positive impact on people’s day!We’lltrain you to be an expert in your field, so you can confidently deliver an amazing customer experience.You’llfield customer inquiries, connect with customers about their experience, exercise emotionalintelligenceand follow guidelines to ensure every customer is taken care of, witha personal touch.

Responsibilities

• Communicate with customers through inbound calls, outboundcallsand email channels
• Identifycustomer needs through active listening, exercising emotional intelligence and askingfollowup questions
• Use the provided knowledgebase to research answers to customer inquiries and respond to customers withtimely,accurateinformation
• Document customer needs, interactions and outcomes in theappropriate toolor system
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coachingsessionswith your supervisor to ensure youregularly meetkey performance indicators

HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9countries;our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by apeoplefirst philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

Benefits

• Starting at$12 to 16hourly (depending on experience) and overtime opportunities
• Best in class medical, dental, vision benefits
• Tuition Reimbursement
• Refer-A-Friend bonuses
• Employeeassistanceprograms
• Flexible Schedule Options
• Career advancement in a fast growingorganization
• People focused environment whereyou’llmake lifetime connections and friendships

Sowhat really makes a great Customer Service Representative?Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! Ifyou’recompassionate, energetic,boldand understand how one interaction can makea big difference,you’lllove this opportunity!

To be successful,you’llneed these qualities.

Requirements

• You’reat least 18 years of age
• You have a High School Diploma or equivalent
• You have at least 6 months of customer service experienceand you understand the value of coaching / feedback
• Demonstrate a caring,supportiveand friendly nature in every interaction
• You’recomputer savvy, comfortable sitting at a desk and working with multiple monitors
• You’refamiliar with Android and IOS mobile applications
• You’reresults oriented and comfortable providing customers with recommendations and solutions

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.