Remote Customer Service Pro - DC Residents Only

NRI, Inc.; Washington (District of Columbia); Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Company-provided computer equipment

11 paid holidays

Paid vacation milestones

Stable team with low turnover

Comprehensive training

Job summary

NRI, Inc. is seeking four Customer Service Representatives (CSRs) to join a fully remote team serving Washington, DC residents. This role offers stable hours, comprehensive training, and a supportive leadership group that values growth and positive customer experiences.

You will handle inbound inquiries, maintain records, and deliver professional service across all interactions. Must reside in Washington, DC, work Monday–Friday, 8:30–4:30, with benefits including holidays and paid vacation after

Qualifications

• Must be a current resident of Washington, DC
• Experience in customer service or call center preferred
• Strong written and verbal communication skills
• Ability to work independently in a remote environment

Responsibilities

• Provide professional customer service support to clients and customers
• Handle inbound inquiries and resolve customer concerns efficiently
• Maintain accurate records and documentation
• Communicate clearly and professionally with customers and internal teams
• Follow established procedures and quality standards
• Manage multiple tasks while maintaining attention to detail
• Deliver a positive customer experience with every interaction

Skills

Customer service

Job description

NRI, Inc. is seeking four Customer Service Representatives (CSRs) to join a fully remote team serving Washington, DC residents. This role offers stable hours, comprehensive training, and a supportive leadership group that values growth and positive customer experiences.

You will handle inbound inquiries, maintain records, and deliver professional service across all interactions. Must reside in Washington, DC, work Monday–Friday, 8:30–4:30, with benefits including holidays and paid vacation after